Thank you for choosing Merlin’s Fab & Innovation! We strive to provide high-quality products and excellent customer service. However, we understand that sometimes returns are necessary. Please review our return policy below:
- Eligibility for Returns:
- You may return unused and unopened items within 30 days of purchase.
- Items must be in their original packaging and in resalable condition.
- Custom-made or personalized products are not eligible for returns unless they are defective.
- Return Process:
- To initiate a return, please contact us at shop@merlinsfab.com or call us at (541) 760-7976.
- Provide your order number, item details, and reason for the return.
- Our team will guide you through the return process and issue a return authorization.
- Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to a product defect or an error on our part.
- We recommend using a trackable shipping method to ensure safe delivery.
- Ship all returns to following address:
Merlin’s Fab & Innovation
37615 Zeolite Hills Road
Corvallis, OR. 97330
- Restocking Fee:
- A 10% restocking fee will be deducted from the refund amount for all eligible returns.
- This fee covers administrative costs associated with processing returns.
- Refunds and Exchanges:
- Once we receive the returned item, we will inspect it.
- Refunds will be processed within 5 business days of receiving the returned product.
- If you prefer an exchange, please let us know, and we will assist you in selecting an alternative product.
- Exceptions:
- The following items are non-returnable:
- Used or damaged products
- Clearance or sale items
- The following items are non-returnable:
- Contact Us:
- If you have any questions or need further assistance, feel free to reach out to us.
Thank you for choosing Merlin’s Fab & Innovation. We appreciate your business!