Refund and Returns Policy

Thank you for choosing Merlin’s Fab & Innovation! We strive to provide high-quality products and excellent customer service. However, we understand that sometimes returns are necessary. Please review our return policy below:

1. Eligibility for Returns:
   • You may return unused and unopened items within 30 days of purchase.
   • Items must be in their original packaging and in resalable condition.
   • Custom-made or personalized products are not eligible for returns unless they are defective.
2. Return Process:
   • To initiate a return, please contact us at shop@merlinsfab.com or call us at (541) 760-7976.
   • Provide your order number, item details, and reason for the return.
   • We will guide you through the return process and issue a return authorization if needed.
3. Return Shipping:
   • Customers are responsible for return shipping costs unless the return is due to a product defect or an error on our part.
   • We recommend using a trackable shipping method to ensure safe delivery.
   • Ship all returns to following address:
     
     Merlin’s Fab & Innovation
     37615 Zeolite Hills Road
     Corvallis, OR. 97330
     
     
4. Restocking Fee:
   • A 10% restocking fee will be deducted from the refund amount for all eligible returns.
   • This fee covers administrative costs associated with processing returns.
5. Refunds and Exchanges:
   • Once we receive the returned item, we will inspect it.
   • Refunds will be processed within 5 business days of receiving the returned product.
   • If you prefer an exchange, please let us know, and we will assist you in selecting an alternative product.
6. Exceptions:
   • The following items are non-returnable:
     • Used or damaged products
     • Clearance or sale items
7. Contact Us:
   • If you have any questions or need further assistance, feel free to reach out to us.

Thank you for choosing Merlin’s Fab & Innovation. We appreciate your business!